Overview
You can manage your ftrack Account settings by clicking on your profile picture icon in the upper-right corner of the top bar and selecting My account.
After selecting My account, you will be taken to your Account page, where you can update your basic user information, such as your Profile picture, First name, Last name, and Email.
From the same Account page, you can also change some of your individual workspace preferences, like using fuzzy dates, setting your default ftrack studio page, and your preferred language settings.
|
Please note: These settings will only be applied to your individual workspace and will not affect other users on the site. |
|
Tip: Whenever there are unsaved changes, a Save button will appear, reminding you to make sure to save them.
|
User Information
-
To change your profile picture, you can either drag and drop an image file to the thumbnail icon or move the mouse over the icon, click to open a browse dialogue, and choose the picture you would like to use.
-
To change your name or email, you just need to type the updated value and make sure to Save the changes.
| Please note: Only the administrator of your ftrack account can change your Username. |
Personal workspace preferences
|
Use fuzzy dates For enabling or disabling the fuzzy dates, there is a checkbox that changes how the dates are displayed for your studio interface.
|
|
Default page This setting allows you to choose the landing page you see when you sign into your ftrack account. You can choose either My Tasks or an Overview page. |
|
Preferred language From the dropdown menu, you can choose the primary language you want to use for your ftrack Studio interface. By default, the preferred site language is set to Browser preference. This will set your ftrack's language to that which you have chosen on your browser. |
|
Please note: You can use ftrack in any of the following languages:
|
Notifications settings
The ftrack workspace Admin will have configured a default set of notifications they'd like each user to receive. These are the settings you will see the first time you access Notifications from My Account.
There are three different options to choose from:
- Mail notifications - Sends the notifications by email for those updates selected.
- Internal notifications - Internal notifications can be accessed from any page via the Inbox in the top bar, and they keep the user up to date with your selected information.
- Include in digest email - This setting determines whether or not to include the notification type in the digest emails.
If you'd like to further personalize your notifications, add or remove an option (Mail notification, Internal notification, Include in digest email) beside each notification type (Notes, Status updates, Assignments, etc.) on the left. You can receive as many notification options as you'd like.
Image: Dropdown menu to select notification options for "Notes".
To turn a notification option off, click on the 'x' icon to the right of the option, removing it from the notification type. Removing all options will turn off notifications for that item.
Notification types defined
|
If you've selected the 'Include in Digest email' option, you can change how often you receive these emails by changing the Set digest interval at the top of the notification settings page.
| Tip: The daily email digest is a great way to get all your selected updates gathered into one email, at a frequency that works best for you. |
Digest email example:
Image: Digest email showing a summary of Assignments and Unassignments
Player
From the Player menu, you can choose your preferred media player. This is the player that will be opened when you play a version (media uploaded to a task or object) within ftrack.
| Please note: Your ftrack Admin may have defined a preferred default for the workspace based on what is available at your company. If you aren't sure if an option is compatible with your workflow, you can confirm with your Admin. |
Security settings (login & passwords)
From Security Settings, you can manage your Password, Two-factor authentication (2FA), and create your Personal API Key.
Change your password
To change your password from the Account page, you need to confirm your old password, enter your new password twice, and click Save for confirmation.
| Please note: Your password must have at least eight characters. |
Reset your password
You can reset your password from the ftrack login page. Under the Sign in command, you will find the Forgot your password? button, which takes you to the reset password form.
To reset your password, enter the email address or username associated with your account, and click Request.
Once clicked, follow the instructions given in the email sent to your associated email address.
| Please note: Only passwords for user accounts managed by ftrack can be changed using this service. For accounts provided by other systems, such as Google Apps or LDAP etc., you need to contact your system administrator. |
Personal API key
A personal API key can be used by scripts or integrations to access ftrack programmatically. Each user has a personal API key with the same permissions as the user when logged into the ftrack web interface.
You can select and copy it to use it in ftrack Connect or for your custom integrations.
You can access your API key while clicking on the Create API Key button in the Personal API key window.
If you already have a key but need to reset it, click Reset API key.
|
Please note: While resetting your API key, any integrations or scripts using it will stop working until you update them with the new key. Tip: For security reasons, be sure to use your API key carefully and do not share it with other people.
|
Two-factor authentication
|
Please note: The "Enforce 2FA setting" is only available to Enterprise customers.
|
2FA enables you to add an extra layer of security to your account. If the Enforce two-factor authentication setting is not already enforced by the administrator of your site, 2FA will be an optional setting for each ftrack Studio account and may be enabled individually.
Enable 2FA
To set up a 2FA for your account, you must go to the Two-factor authentication window and click the Enable 2FA button, which opens a window explaining the steps you need to take.
-
Step 1: Download and install an app such as Authy, Duo Mobile, Google Authenticator, or any other desktop or web-based OTP application.
-
Step 2: Use the authentication app of your choice to scan your device's QR code.
-
Step 3: Once you receive a verification code, enter it into the ftrack Studio dialogue box.
Once 2FA is enabled, you should receive a confirmation message informing you that your authentication was successful.
During the subsequent login, after you have entered your initial username and password, you will see this window, which requests a verification code from the authentication app of your choice.
Disable 2FA
To disable a 2FA for your account, you must go to the Two-factor authentication window in your Security Settings and click the Disable 2FA button, which opens a Disable two-factor authentication? dialogue, asking you to insert the verification code from your authentication app of choice.
-
Step 1: Use the authentication app of your choice to get the code.
-
Step 2: Enter the code into the Insert code… dialogue box.
-
Step 3: Confirm by clicking on the Verify code and disable button.
Generate 2FA backup codes
If your device containing the authentication app is lost or unavailable, you can utilize backup codes instead.
|
Please note: This is a preemptive measure - backup codes must be generated, downloaded, and stored at a time when the device is still available. Tip: We recommend keeping your codes somewhere safe for later use. As with your authentication codes, the backup codes are only usable to others if they also have access to your password. |
To generate a backup code, you need to click Generate backup codes button in the same Two-factor authentication window.
- Step 1: Use the authentication app of choice to get the code.
- Step 2: Enter the code into the Insert code… dialog box.
- Step 3: Confirm by clicking on the Verify and get codes button.
The backup codes are then generated and can be copied or printed for safe storage and use if your device/authentication app is unavailable.
| Tip: Backup codes come in sets of ten. You can generate a new set at any point, which will make the old set inactive. |